Refund policy

Returns & Refunds – Aikē Shoes

We want you to love your Aikē Shoes, but if something isn’t quite right, we offer an easy and secure return process.

 

How can I return my order?

We provide prepaid return labels for eligible returns.
If you choose to use self-postage, Aikē Shoes is not responsible for any loss, theft, or damage to the parcel.

For orders within Luxembourg and the EU:

  • Attach the prepaid return label to the outside of the box, covering the original delivery label.
  • Fill in the return form (included in your package) and indicate the reason for your return. Place this inside the box.
  • Drop off the parcel at a local post office or pickup point, as indicated in the return instructions.

Once your return arrives and is inspected, you’ll receive a refund to your original payment method within 1–6 business days.

 

For international returns (outside the EU):

  • Create your prepaid return label via our Returns Portal.
  • Use your Order Number (found in the subject line or body of your order confirmation email). Be sure to include the “#” symbol when entering it.
  • Print your return label and attach it to the outside of the package.
  • Drop off the parcel, depending on the shipping provider in your country.

Please do not use self-postage. We cannot refund or track parcels shipped without our return label.

What is your return policy?

  • We accept returns within 15 days of delivery.
  • Items must be unworn, undamaged, and with all original packaging and protective materials
  • Try your shoes on indoors and on a clean surface (preferably carpeted) to avoid sole damage.
  • Worn or altered items will not be accepted.
  • Original shipping costs are not reimbursed.
  • The return shipping fee will be deducted from your refund.

 

When will I receive my refund?

Once your return is inspected and approved at our warehouse:

  • Refunds are processed within 5 - 10 business days.
  • Depending on your payment provider, it may take up to 7 business days to appear in your account.

 

Can I return a sale item?

Items purchased at a discount are eligible for return unless marked ‘Final Sale.’ Final Sale items are not eligible for return or exchange.

Canadian Duties Refund Process:

If you're returning goods from Canada and paid duties, you can apply for a refund directly with the Canada Border Services Agency (CBSA):

  • Gather your documentation (proof of duties paid, return tracking info, invoice).
  • Fill out the B2G form (available from CBSA).
  • Submit the form and documents by mail (based on your postal code).
  • Wait for processing — timing depends on CBSA volume.

Please note: Aikē Shoes cannot process duty refunds directly.

 

 

 Need help?

Contact our Customer Care team at info@aikeshoes.com or visit our Returns Portal to start a return.